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Customer Care & Complaints

ISAS is committed to offering the best services possible to clients. We are keen to improve and learn from issues that arise so please feedback to us.

We have set out our Customer Care commitments in our policies. Please note we have two policies - one is for NHS clients.

Title Date Type Size (kb)
CORE Customer Care and Complaints Policy  21/02/2012   Word File  149
NHS Customer Care and Complaints Policy  21/02/2012   Word File  153


How do I know which policy to use?

If you are receiving or trying to receive services in Nottingham City with a BACP (British Association of Counselling and Psychotherapy) then you should use the NHS Customer Care and Complaints policy.

If you are receiving services in Nottingham City with a non accredited Counsellor or are receiving services in Bassetlaw, the County, HMP Ranby, via the Rape Project or the Male Therapeutic Group, then please use the CORE Customer Care and Complaints policy.


If I'm still unsure?

Please do call us and we ll help you work through which policy applies to your situation.